What is Yasan?
Introduction to Yasan, its core pillars, how it learns, and supported languages.
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Welcome to Yasan! Yasan is your AI-powered e-commerce customer support platform, designed to be your AI colleague for daily communication.
Core Pillars#
Yasan handles your customer support through two main pillars:
- AI Sales Agent: An AI chatbot that lives on your website and automatically handles roughly 80% of typical customer requests. It knows your full product catalog inside out — including every product detail and PDF attachments linked to products. It also learns on its own how to communicate in your brand’s tone.
- Email support: Connect all the email inboxes you use for customer support. Yasan suggests replies and can perform actions in your e-commerce system — always after your manual review.
How Yasan Learns#
During onboarding, Yasan performs deep research on your e-shop. By analyzing your product pages, shipping policies, FAQs, and blogs, it learns your product catalog and your brand’s unique tone.
Supported Languages#
Chat (website AI Sales Agent):
- Czech
- English
- Italian
- Slovak
Yasan app (email support and admin):
- Czech
- English
- Slovak