AI Sales Agent Overview
See how an AI Sales Agent helps customers directly on your e-shop.
Updated:
An AI Sales Agent lives directly on your e-shop. It is available around the clock to answer questions, resolve common requests, and actively advise customers as they choose products and complete a purchase.
What an AI Sales Agent can handle#
- Automated query resolution: Thanks to AI that learns directly from your e-shop’s data, it can independently resolve about 80% of common customer inquiries.
- Product recommendations: It connects directly to your catalog, allowing it to quickly search for and recommend the right products.
- Order status checks: It can check the current status of a customer’s order (if you enable this feature and the customer verifies their email).
- Handoff to an operator: If it encounters a complex issue or the customer requests human help, it seamlessly hands the conversation over to your team.
One agent for each e-shop#
Each AI Sales Agent is linked to one specific e-shop. If you run multiple stores, you will have a separate agent for each one.
View your agents
In the left menu, open AI Sales Agent to find an overview of your active agents.
Configure an agent
Select an agent to configure its activation, brand, placement, conversation behavior, support features, open-chat buttons, and training.