What to put on your website: GDPR and terms

When you use Yasan on your store, you are the data controller for your customers’ personal data. Yasan acts as a data processor — it processes data on your behalf and only for the purposes you define.

Your customers should know that you use Yasan. The most common approach is to add a section about personal data protection to your terms of service or privacy policy on your website.

Text for your terms or privacy policy#

Below is wording you can copy and paste into your terms of service or privacy policy. Before publishing, adjust it to match the style and structure of your website.

Copy-paste text

To automate part of our customer communication (website chatbot, suggested email replies, product search), we use the Yasan service operated by Let's Whisper s.r.o., Company ID: 23849959, registered office at Křižíkova 148/34, Karlín, 186 00 Prague 8, Czech Republic. Yasan acts as our data processor under a data processing agreement concluded pursuant to Article 28 of the GDPR.

As part of this service, the following may be processed:

• the content of your messages (chat, email),
• identification data (name, email, phone number, if you provide them to us),
• order and inquiry data passed from our e-shop systems,
• communication metadata (time, subject, channel).

Yasan processes this data solely to provide the service to us and does not use it to train general-purpose AI models.

On your store website, Yasan uses cookie-like storage for what is necessary to provide customer support — for example, to run the chatbot and keep conversation context. This falls under the necessary category and requires no consent.

In addition, the chat widget can collect conversation analytics — but only after the visitor grants consent for analytics cookies. Until then, it sends only anonymous, non-identifying usage statistics. For this reason, add the Yasan chat widget to your website’s cookie banner under the analytics (statistics) category and connect your consent tool as described below.

A detailed step-by-step guide — including ready-made examples for Cookiebot, CookieYes, and OneTrust — is in Setting up cookie consent.

Text for your terms or privacy policy#

Cookies and your cookie banner#

Connecting your consent tool#

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