How can we help?
Guides, tutorials, and answers to the most common Yasan questions.
Emails in Yasan
How to manage customer emails, use AI suggestions, and work with your inbox.
Chatbot setup
How to install and customize YasanBot on your store.
Getting started
- What is Yasan?Introduction to Yasan, its core pillars, how it learns, and supported languages.
- Quick startMaster sign-in, onboarding, and your first steps in Yasan in just a few minutes.
- Creating Your AccountLearn how to easily set up your Yasan account or accept an invitation from your team.
- Onboarding WalkthroughFollow this step-by-step guide to prepare your Yasan workspace for its first real customer conversations.
- Navigating the AppAn overview of the main navigation areas in the Yasan app after completing onboarding.
Integrations
- Integrations OverviewLearn about the types of integrations Yasan offers and how you can manage them.
- Connecting GmailHow to connect your Google Workspace or Gmail inbox to Yasan.
- Connecting OutlookHow to connect your Microsoft 365 or Outlook inbox to Yasan.
- Connecting Email via IMAP/SMTPHow to connect your email inbox to Yasan using IMAP and SMTP.
- Connecting ShoptetHow to easily connect your Shoptet store to the Yasan app.
- Connecting ShopifyInstall Yasan from the Shopify App Store, or connect a store that already uses a custom app.
- Connecting WooCommerceConnect your WooCommerce store to Yasan in one click with the Yasan plugin for WordPress, or with REST API keys.
- Importing Products via FeedHow to import your product catalog into Yasan using an XML or TSV feed.
- Requesting a Custom IntegrationFind out how to request a connection between Yasan and a platform or system we don't natively support yet.
YasanBot
- AI Sales Agent OverviewSee how an AI Sales Agent helps customers directly on your e-shop.
- Installing the AI Sales AgentLearn how to install the AI Sales Agent on Shoptet, Shopify, and other platforms.
- Setting up cookie consentHow to add the AI Sales Agent to your cookie banner and connect your consent tool, step by step.
- How we protect your shop's speedA simple explanation of what we do to make sure AI Sales Agent loads quickly and does not unnecessarily slow down your customers' pages.
- Customizing AI Sales Agent AppearanceCustomize the colors, avatar, and position of your AI Sales Agent to perfectly match your brand.
- Hiding the AI Sales Agent on specific pagesConfigure the URLs (such as your cart or checkout) where the AI Sales Agent should not appear.
- Configuring Messages and BehaviorCustomize welcome messages, suggested questions, and the behavior of your AI Sales Agent.
- Adding a Custom Open Chat ButtonCreate a custom button that opens your AI Sales Agent when clicked, anywhere on your website.
- Training Your AI Sales AgentImprove AI Sales Agent's knowledge using feedback notes and uploading reference files.
- Enabling and Disabling the AI Sales AgentHow to quickly toggle your AI Sales Agent on or off directly from the dashboard.
- Live Chat: Monitoring and RespondingUse the Chat page to monitor live sessions and take over conversations from AI Sales Agent.
- Statistics and AnalyticsHow Yasan works with tools like Google Analytics 4 and what events it pushes.
- Setting up AI SearchSwitch the smart search on for your store, point it at your search box, and match it to your brand.
- Search TriggersChoose which of your store's search boxes AI Search listens to — the results open right below the field as the shopper types.
Emails in Yasan
Teams & collaboration
- Teams OverviewLearn how to organize your support operators into teams in Yasan for more efficient customer request handling.
- Creating and Managing TeamsA guide on how to create, configure, and delete teams in Yasan.
- Thread Locking and PresenceHow Yasan prevents duplicate work and collisions when multiple operators are working in the same inbox.
- Internal NotesHow to use internal notes to communicate with your team and add context without sending a message to the customer.
Account management
- Profile SettingsManage your personal details and user account settings.
- Browser NotificationsSet up browser push notifications so you never miss a customer inquiry.
- Subscription and BillingChange your plan, update your payment method, and download invoices.
- Organization ManagementLearn how to manage organization-level settings and add new users.
- Authentication OptionsVarious methods to log into your account and manage passwords.
Troubleshooting
- Common IssuesHere are solutions to some of the most common issues you might encounter while using Yasan.
- Understanding AI BehaviorYasan's AI is powerful. However, it's important to understand how it learns and why it behaves the way it does in certain situations.
- Data and PrivacyWe take the security and privacy of your data seriously. Here is an overview of how Yasan handles your information.
- GDPR: how Yasan protects your dataA plain-language explanation of how Yasan processes data under the GDPR — and why your data is never used to train AI models.
- What to put on your website: GDPR and termsHow to inform your customers about personal data processing and cookies when using Yasan.